Customer Service

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For anything urgent, you can call us 24/7 on a local or international phone number.

Contact the property

For details about your stay, they usually know best.

Our Help Center

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Send us a message or pick up the phone, our agents are always available.

All the important things in one place

Call or message the property, and see all the essential information about your stay.

Frequently asked questions

Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

Generally, the property is responsible for charging your card. If payment is instead handled by Allbookers.com, this will be stated clearly in your booking confirmation.

You can commonly expect to pay upon check-in or check-out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.

If there is no prepayment policy, it’s also possible that the property may take a test payment from your card before you stay. This is a temporary hold, that’s used to validate your card and guarantee your booking. Unlike a real charge, this test payment will be returned to your card.

Yes! You can make changes to your booking from your confirmation email or at Allbookers.com. Depending on the property's policy, you can do the following:

Change check-in/out times

Change date

Cancel booking

Edit credit card details

Change guest details

Select bed type

Change room type

Add a room

Add a meal

Make a request

Contact the property

Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, go to Allbookers.com/help and we'll resend it to you.

A valid card is needed to guarantee your reservation with most properties. We do offer a number of properties, however, that will guarantee your reservation without a card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.

The charge you see could be any one of the following:

Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the property and your credit card provider.

Deposit or Prepayment: Some properties require a deposit or prepayment at the time of reservation. This policy is clearly highlighted during the reservation process, and you can see it in your confirmation email as well. If you are eligible for free cancellation, this amount is returned to you if you choose to cancel your reservation.

Our Customer Service team is always there for you if you need help with a payment issue. You can go to Allbookers.com/help to get in touch with us.

Pet policies are always displayed on the property’s page under "House rules".
See all frequently asked questions