Privacy Statement

Last updated: 29 January 2021

AllBookers.com, part of the Intermedia Sh.p.k, ('we' or 'us') values you as our customer and recognises that privacy is important to you. This Privacy Statement explains how we collect, use and disclose data when you use our platform and associated services, and tells you how to contact us.

Privacy Statement summary

This is a summary of our Privacy Statement. To review our Privacy Statement in full, please click here or scroll down.

What does this Privacy Statement cover?

This Privacy Statement is designed to describe:

What personal information do we collect and use, and how do we collect it?

We collect personal information when:

When you create an account on one of our sites, sign up to receive offers or information or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from Intermedia Sh.p.k, as well as business partners and other third parties, which help us to improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud and more effectively market our services.

How is your personal information shared?

Your personal information may be shared to help you to book your travel and/or holiday, assist with your travel and/or holiday stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners) and comply with the law. The full Privacy Statement details how personal information is shared.

What are your rights and choices?

You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the 'unsubscribe' link in the emails, in your account, where applicable, or by contacting our customer service. Our Privacy Statement has more information about the options and data protection rights available to you.

How to contact us

More information about our privacy practices is in our full Privacy Statement. You can also contact us as described below in the 'Contact us' section to ask questions about how we handle your personal information or make requests regarding your personal information.

Categories of personal information that we collect

When you use our platform, apps or associated tools or services, we may collect the following kinds of personal information from you as needed:

When you install any of our apps or use our platform, we automatically collect the following types of information from your device:

Our Cookie Statement further explains how we use cookies and similar tracking technology.

Mobile apps

When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:

Permissions for location-based services:

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, mobile phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services that are available within the app (for example, locating the closest available accommodation to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.

Use of personal information

We use your personal information for various purposes described below, which depend on the site that you visit or the app that you use.

Your use of online sites, apps and services:

Communications and marketing:

Other business purposes and compliance

Lawful bases for processing:

We will collect personal information from you only (i) where the personal information is necessary to perform a contract with you (e.g. manage your booking, process payments or create an account at your request), (ii) where the processing is in our legitimate interests and not overridden by your rights (as explained below) or (iii) where we have your consent to do so (e.g. sending you marketing communications where consent is required). In some cases, we will have a legal obligation to collect personal information from you, such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or the legitimate interests of any third party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing or for the purposes of potentially detecting or preventing illegal activities.

In some cases, we may use automated decision-making, for example, in relation to assessing fraudulent transactions or suspicious activity on our site. As part of this processing, automated decisions may be made by putting your personal information into a system and calculating the decision using automatic processes. If you pose a fraud risk, this may affect your ability to book on our site. You may have rights in relation to automated decision making, including the ability to request a manual decision-making process instead or to contest a decision based solely on automated processing. If you want to know more about your data protection rights, please see the Your rights and choices section below.

Sharing of personal information

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

Your rights and choices

You have certain rights and choices with respect to your personal information, as described below:

Certain countries and regions provide their residents with additional rights relating to personal information. These additional rights vary by country and region, and may include the ability to:

For more information on what data subject rights may be available to you, please click here.

In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so that we can do our best to resolve your concern. You may submit your request to us using the information in the Contact us section. We respond to all requests that we receive from individuals wanting to exercise their personal data protection rights in accordance with applicable data protection laws.

International data transfer

The personal information that we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.

The servers for our platform are located in the United States, and the Intermedia Sh.P.K and third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.

We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected in accordance with this Privacy Statement. For example, any data transfers between our group companies are governed by our intragroup agreements which incorporate strict data transfer terms (including the European Commission's Standard Contractual Clauses, for transfers from the EEA) and require all group companies to protect the personal information that they process in accordance with applicable data protection law. In addition, certain Intermedia Sh.P.K affiliates have certified with the EU-US and Swiss-US Privacy Shield, as explained below in the 'Privacy Shield' section.

We also require that third-party service providers to whom data transfers are made have appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The particular measures used will depend on the service provider, and our agreements with them may include Standard Contractual Clauses approved by the European Commission, the service provider's certification under the EU-US and/or Swiss-US Privacy Shield or reliance on the service provider's binding corporate rules, as defined by the European Commission.

Privacy Shield

Certain Intermedia Sh.P.K affiliates have certified to the EU-US and Swiss-US Privacy Shield frameworks and adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability for personal information from the EU, Switzerland and the United Kingdom. Such Intermedia Sh.P.K affiliates will continue to adhere to the Privacy Shield frameworks and Principles even though the CJEU determined in July 2020 that the EU-US Privacy Shield framework is no longer an adequate transfer mechanism for the transfer of EU personal information to the US. In addition, Intermedia Sh.P.K maintains intra-group standard contractual clauses where applicable to cover the transfer of EU personal information to the US. Our certifications can be found here. For more information about the Privacy Shield principles, please visit: www.privacyshield.gov. For more on our adherence to the Privacy Shield Frameworks, please see information posted here.

Security

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information that we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical and organisational measures to protect the personal information that we collect and process.

Record retention

We will retain your personal information in accordance with all applicable laws for as long as it may be relevant to fulfil the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will de-identify, aggregate or otherwise anonymise your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

The criteria that we use to determine our retention periods include:

Contact us

If you have any questions or concerns about our use of your personal information, please contact us via the Privacy section on our Customer service portal here or alternatively, you can email our customer service team at [email protected] For more information about the data controller and/or EU representative for personal information that we process, please click here.



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