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Frequently Asked Questions

Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

Generally, the property is responsible for charging your card. If payment is instead handled by Allbookers.com, this will be stated clearly in your booking confirmation.You can commonly expect to pay upon check-in or check-out at the property.

Yes! You can make changes to your booking from your confirmation email or at Allbookers.com. Depending on the property's policy, you can do the following: Change check-in/out times,Change date,Cancel booking,Edit credit card details,Change guest details,Select bed type,Change room type,Add a room,Add a meal,Make a request,Contact the property

Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, go to Allbookers.com/help and we'll resend it to you.

A valid card is needed to guarantee your reservation with most properties. We do offer a number of properties, however, that will guarantee your reservationwithout a card. You can also make a booking using someone else card provided you have their permission. In this case please confirm the card holders name and that you have permission to use their card, in the Special Requests box when making your booking.

The charge you see could be any one of the following:Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the property and your credit card provider.Deposit or Prepayment: Some properties require a deposit or prepayment at the time of reservation.

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