PRIVACY STATEMENT FOR TRAVELERS
Last updated 03-July-2024
At AllBookers.com, we take your privacy seriously. We understand that by using our services,you?re putting your trust in us, and we are dedicated to protecting your personal data. We always prioritize your interests and strive to be transparent about how we handle your information.
This Privacy Statement outlines how we collect, use, and process your personal data in a clear and straightforward manner. It also explains your rights regarding your personal information and how you can contact us.
AllBookers.com offers a variety of online travel-related services through our websites, mobile apps, and other online platforms like our partners? websites and social media. The information provided in this statement generally applies to all these platforms.
In fact, this privacy statement covers any customer information we collect through all these platforms or by other means related to them.
What Personal Data Does AllBookers.com Collect?
To assist you in booking your ideal trip, we need some basic information. When you use our services, we typically ask for your name, preferred contact details, names of your fellow travelers, and payment information. You might also provide additional details related to your trip, such as your expected arrival time.
Additionally, we gather information from the device you use to access our services, including your IP address, browser type, and language settings. Sometimes, we receive information about you from other sources or automatically collect other data.
For a more detailed explanation of the types of information we collect, read on.
Why Does AllBookers.com Collect and Use Your Personal Data?
The primary reason we request personal details is to help you arrange your online trip reservations and provide you with the best possible service. We also use your information to notify you about the latest deals, special offers, and other products or services that might interest you. There are additional uses for your data, which are explained in more detail below.
How Does AllBookers.com Use Mobile Devices?
We offer free apps that collect and process personal data in a manner similar to our website. Additionally, they enable you to utilize location services available on your mobile devices
Who Handles Personal Data Processing on AllBookers.com?
AllBookers.com is responsible for processing personal data in connection with its services, including its websites and mobile apps, except in some cases that are specified in this privacy statement.
What Types of Personal Data Does AllBookers.com Collect?
Personal Data You Provide to UsAllBookers.com gathers and uses the information you provide. When making a trip reservation, we require at least your name and email address. Depending on the reservation, we might also request your home address, phone number, payment information, date of birth, current location (for on-demand services), the names of your travel companions, and any trip preferences (e.g., dietary or accessibility requirements). In some instances, you can check in online with the trip provider, requiring you to share passport information, a driver?s license, and signatures.
We may also invite you to write reviews to share your experiences. When you do so, we collect the information you include, along with your first name and avatar (if you choose one).
If you create a user account, we store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can assist you in planning and managing future reservations and accessing features exclusive to account holders, such as incentives or other benefits. You can also opt to save identification document details in your account to avoid resubmitting this info for each reservation.
Personal Data You Provide About OthersIf you have an AllBookers.com for Business account, you can maintain an address book to simplify planning and managing business travel for others.
In some situations, you might use AllBookers.com to share information with others, such as sharing a Wishlist or participating in a referral program, as described when using the relevant .It's important to note that if you provide personal data about others, it?s your responsibility to ensure they are aware and understand how AllBookers.com uses their information, as outlined in this Privacy Statement.
Why does AllBookers.com collect and use your personal data?
AllBookers.com collects and uses your personal data for various purposes to provide and improve its services. Here?s a summary of how your data might be used:
- 1. Trip Reservations Your data is essential for processing and managing your trip bookings, including sending confirmations, modifications, reminders, and handling online check-ins or damage deposits.
- 2. Customer Service : Sharing your reservation and account information with our customer service teams enables us to assist you 24/7 in multiple languages, helping you with triprelated questions and requests.
- 3. Account Management : Your information helps us maintain your account, allowing you to manage bookings, access special offers, save settings, and create public profiles if desired.
- 4. Online Groups : We may facilitate interactions between account holders through online groups or forums.
- 5. Marketing Activities : We use your data to send personalized marketing messages, including promotions, surveys, and updates, and display tailored content on our platforms and third-party sites.
- 6. Communication : We may contact you via various channels to handle requests, invite you to continue incomplete bookings, send trip-related information, or conduct surveys and reviews. Administrative messages and security alerts may also be sent
- 7. Market Research : Occasionally, we invite customers to participate in market research to gather insights.
- 8. Service Improvement : Your data is used for analytical purposes, product development, and enhancing user experience. This includes testing, troubleshooting, and optimizing our website and apps, often using anonymized data.
- 9. Price Optimization : We process your IP address to offer the best regional or national prices when you search for trips.
- 10. Customer Reviews : After your trip, you may be invited to submit reviews. These can be displayed publicly on our platforms to inform other travelers.
- 11. Call Monitoring : Calls to customer service may be monitored or recorded for quality control, training, fraud detection, and complaint handling. Recordings are kept for a limited time unless needed for legal purposes
- 12. Safety and Trust : Personal data is analyzed to prevent fraud, assess risks, and ensure security. This includes authenticating users and reservations and addressing safety concerns.
- 13. Legal Purposes : Your information may be used to resolve legal disputes, comply with regulatory requirements, enforce terms of use, or respond to lawful requests from authorities.