1.1 INTRODUCTION TO ALLBOOKERS – WHO WE ARE AND WHAT WE DO

Welcome to AllBookers, your all-in-one platform for seamless propertymanagement and hassle-free bookings. Whether you're a hotelier, property owner, or traveler looking for the perfect stay, AllBookers is designed to simplify the entire process, ensuring efficiency, flexibility, and reliability.

Who we are

AllBookers is a dynamic online booking and property management platform that connects travelers with a diverse range of accommodations, from boutique hotels to vacation rentals. Our goal is to provide a smooth and secure experience for both property owners and guests, streamlining reservations, payments, and property listings under one comprehensive system.

What we do

With secure payment processing, reliable customer support, and an intuitive interface, AllBookers is committed to redefining the way properties are managed and booked online.

1.2 How AllBookers works – Booking process overview

At AllBookers, we simplify the booking experience for both travelers and property owners by providing a seamless, user-friendly platform. Our system ensures fast, secure, and flexible reservations, whether you're booking a vacation stay or managing a property.

For guests – How to book a stay

1. Search & Compare – Travelers can browse thousands of properties by location, price, amenities, and guest reviews.
2. Select & Review – Guests choose a listing, view detailed descriptions, check availability, and review cancellation policies.
3. Secure Booking – With just a few clicks, guests can reserve their stay using our secure payment system.
4. Instant Confirmation – Once the payment is processed, guests receive an email confirmation with booking details.
5. Enjoy Your Stay – Guests can communicate with the host via AllBookers and access support if needed.

For property owners – Managing bookings

1. List Your Property – Owners can register their accommodation, set pricing, and manage availability on panel.allbookers.com.
2. Receive Reservations – When a guest books, the owner is notified instantly and can view all reservation details in the dashboard.
3. Confirm & Communicate – Owners can send messages, confirm special requests, and provide check-in details.
4. Manage Calendar & Rates – Availability updates automatically to avoid double bookings, and owners can adjust prices at any time.
5. Payments & Payouts – All transactions are processed securely, and payouts are sent to the owner’s account based on the agreed payment terms.

Flexible & Secure booking

1.3 Who we work with – Partner properties and hosts

At AllBookers, we collaborate with a wide range of accommodation providers to offer travelers diverse high-quality stays. Our partners include independent property owners, boutique hotels, and large hospitality groups, ensuring guests have access to unique, comfortable, and well-managed accommodations worldwide.

Types of Properties on AllBookers

We work with various types of accommodations, including:

Who can become a Host?

AllBookers is open to a wide range of property owners and managers , including:

Why partner with AllBookers?

1.4 Property recommendations – how we rank and suggest listings

At AllBookers, we use a smart and data-driven recommendationsystem to help travelers find the best accommodations based on their preferences, past searches, and market trends. Our ranking system ensures that properties appear in search results fairly while prioritizing quality, relevance, and guest satisfaction.

How we rank properties in search results

When a guest searches for a stay, our system organizes the results based on several key factors:

How we personalize recommendations

Beyond basic rankings, AllBookers personalizes recommendations for each guest by considering:

Boosted listings & promotions

Some properties may appear higher in search results due to promotional campaigns orboosted listings. Property owners can opt for these features to increase their visibility. However, we always ensure that recommended listings meet our quality standards and provide value to travelers.

Fair and transparent ranking

1.5 Guest reviews – how reviews work and their impact

At AllBookers, guest reviews play a crucial role in helping travelers make informed decisions and ensuring property owners maintain high standards. Our review system is designed to be transparent, fair, and reliable, giving both guests and hosts a voice.

How the review system works

The impact of reviews

Review guidelines and moderation

To maintain fairness and accuracy, AllBookers follows strict review guidelines:

1.6 Pricing structure – how prices are set and updated

At AllBookers, pricing is determined by property owners and updated dynamically to reflect market conditions, demand, and availability . Our platform ensures that prices remain competitive, transparent, and flexible for both guests and hosts.

How prices are set

Property owners have full control over their pricing and can adjust rates based on:

How prices are updated

Hosts can update their prices manually through panel.allbookers.com or use dynamic pricing tools that adjust rates automatically based on:

What guests see

When searching for accommodations, guests will see:

Currency and payment options

1.7 Payments and security – payment methods and safe transactions

At AllBookers, we ensure a secure, seamless, and transparent payment process for both guests and property owners. Our platform supports various payment methods while implementing strong security measures to protect transactions and user data.

Accepted payment methods

Guests can complete bookings using:

All payments are processed securely through PCI DSS-compliant payment gateways to prevent fraud and unauthorized access.

How payments are processed

1. Guest makes a reservation – Payment details are securely collected at checkout.
2. Funds are held securely – Depending on the property’s payment policy, funds may be held until check-in or processed immediately.
3. Payouts to hosts – Property owners receive their payments after the guest checks in, based on their payout schedule.

Security measures for safe transactions

Refunds and chargebacks

1.8 Types of hosts – categories of properties and owners

At AllBookers, we collaborate with a diverse range of hosts who offer unique accommodations worldwide. Each host type brings a different experience, allowing guests to choose the best stay based on their preferences.

Types of hosts on AllBookers

1. Individual hosts
   • Private homeowners who list spare rooms, apartments, or vacation homes.
   • Often provide a personal touch and local insights for guests.
2. Professional property managers
   • Companies or individuals managing multiple properties.
   • Offer consistent service, high-quality amenities, and professional management.
3. Hotels and resorts
   • Well-established hospitality businesses offering hotel rooms, boutique stays, and luxury resorts.
   • Provide full-service experiences, including 24/7 front desk support, housekeeping, anddining options.
4. Hostels and shared accommodations
   • Budget-friendly stays, often with shared rooms and common areas.
   • Great for solo travelers and groups looking for a social experience.
5. Vacation rentals and serviced apartments
   • Fully furnished apartments or homes available for short- and long-term stays.
   • Ideal for families, business travelers, and those seeking extra space.
6. Unique stays
   • Unconventional accommodations like treehouses, yurts, houseboats, and eco-lodges.
   • Perfect for guests looking for memorable and immersive experiences.

How hosts manage their listings

1.9 Ratings and reviews – star ratings, guest scores, and quality indicators

At AllBookers, our ratings and review system helps travelers make informed decisions by providing transparent insights into property quality, guest experiences, and overall satisfaction.

Star ratings vs. guest scores

We use two main rating systems to evaluate accommodations:

1. Star ratings (for hotels and professional properties)
   • Assigned based on official classification or industry standards.
   • Reflects facilities, services, and amenities (e.g., 3-star hotels offer standard comfort, while 5-star hotels provide luxury services).
2. Guest review scores (for all property types)
   • Based on feedback from verified guests who have completed a stay.
   • Ratings are given on a 1 to 10 scale, averaging across different categories:
   
   ▪ Cleanliness
   ▪ Comfort
   ▪ Location
   ▪ Facilities
   ▪ Staff friendliness
   ▪ Value for money
   

How quality indicators work

To ensure fairness and accuracy, AllBookers uses multiple factors to highlight high-quality properties:

How ratings impact search rankings

Review moderation and authenticity

To maintain trust, AllBookers ensures that:

1.10 Support and assistance – what to do in unexpected situations

AtAllBookers, we understand that travel plans don’t always go as expected. That’s why we offer comprehensive support to assist guests and hosts in handling unexpected situations quickly and efficiently.

How to get help

Guests and hosts can contact AllBookers Support through:

Common unexpected situations and solutions

1. Booking issues

   • If a reservation is missing or incorrect, guests should contact AllBookers Support immediately.
   • If a host needs to modify or cancel a booking, they must notify the guest and follow cancellation policies.

2. Property-related problems

   • If a property does not match the description or has major issues (e.g., no electricity, water, or unclean conditions), guests can report it to AllBookers for resolution.
   • Depending on the situation, alternative accommodations or refunds may be provided.

3. Host cancellations

   • If a host cancels last-minute, AllBookers will assist the guestin finding a comparable stay or offer a refund.
   • Frequent cancellations by hosts may lead to penalties or listing suspension.

4. Payment and refund concerns

   • Guests can track payment statuses and request refunds through their AllBookers account.
   • Disputes related to overcharges or incorrect fees will be reviewed byAllBookers Support.

5. Safety and emergency situations

   • If guests feel unsafe, they should contact local authorities first and then report the issue to AllBookers.
   • AllBookers takes safety seriously and may remove listings or hosts that violate security policies.

6. Lost or damaged property

   • If a guest accidentally damages a property, they should inform the host immediately.
   • If necessary, AllBookers may mediate disputes through its damage resolution process.

Preventing issues before they happen